Refund policy
With PARADOX ACTIVEWEAR you can be assured we pride ourselves on high-quality, well designed products. We work hard to ensure you are completely satisfied with your purchase.
Please choose your PARADOX ACTIVEWEAR carefully as we do not issue change-of-mind refunds. We are more than happy to provide a product exchange or gift voucher when pieces are returned in saleable condition.
In order to issue an exchange the following requirements must be met:
- Tights, Sports Bra/s or Shorts must be in the original condition.
- Activewear must not have been worn, washed, or altered.
- All labels and tags have not been removed and are intact, including hygiene seal.
If you wish to exchange your item please email us at paradoxactivewear@hotmail.com. Please provide your order number, name and details (phone and postal address) so we can assist you promptly.
Please note you are responsible for all costs (including shipping) associated with sending the item/s you wish to exchange back to our warehouse. PARADOX ACTIVEWEAR will pay the shipping for the replacement item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Please notify us within 31 days of your purchase if you would like to exchange your PARADOX ACTIVEWEAR
FAULTY ITEM
Oh no...if this is you, we are just as disappointed! We pride ourselves on high-quality products and a seamless experience for our consumers. Be assured we will replace your item with priority.
In the unlikely event of garment damage or fault at point of arrival, please mail your PARADOX ACTIVEWEAR back to us at the address below, including your name, order number and contact details (phone, email, postal address) inside the parcel so we know it is yours.
PARADOX ACTIVEWEAR
60 Rogers Street
WEST END QLD 4101
Australia
We’ll be in touch when we receive your garment and will arrange to have another sent to you. Please email paradoxactivewear@hotmail.com with any concerns.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at paradoxactivewear@hotmail.com
SALE ITEMS
Only regular priced items may be refunded, unfortunately any sale items are unable to be refunded.
EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at paradoxactivewear@hotmail.com and send your item to: PARADOX ACTIVEWEAR, 60 Rogers Street, WEST END QLD 4101, Australia
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
SHIPPING
To return your product, you should mail your product to:
PARADOX ACTIVEWEAR
60 Rogers Street
WEST END QLD 4101
Australia
Please note, you will bear shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.